Sales & Service Associate
Location: Hialeah
Posted on: June 23, 2025
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Job Description:
Join our team at Phoenix Solutions that specializes in auto
glass replacement and repair. At Phoenix Solutions, our Sales &
Service Associate are dedicated to making windshield and auto glass
concerns hassle-free for our customers, from first contact to final
installation. As an Sales & Service Associate, you will be the face
of our company, interacting directly with customers to assess their
auto glass needs, explain service options, and coordinate efficient
solutions. The Sales & Service Associate guides clients through the
process of windshield and glass replacement, working closely with
our technicians to ensure a smooth and professional experience from
start to finish. Sales & Service Associate Responsibilities: The
Sales & Service Associate will serve as the first point of contact
for customers visiting our location. Greet each client with a
friendly and professional demeanor, ensuring they feel comfortable
and confident in our services from the moment they walk in.
Actively listen to clients to understand the nature of their
windshield or auto glass issues. Ask relevant questions to
determine the extent of the damage and the best course of action,
whether repair or full replacement. Clearly explain available
service options, including types of glass, repair vs. replacement
recommendations, and any associated warranties. Provide realistic
timeframes for service completion and manage client expectations
throughout the process. Use the Sales & Service Associate
scheduling software to book appointments efficiently, ensuring
optimal workflow for glass technicians. Confirm availability,
communicate timing to clients, and make adjustments as needed to
accommodate urgent cases or rescheduling. Assist clients with
insurance-related topics, including claim submissions, verification
of coverage, and communication with insurance providers. Ensure all
documentation is accurate and complete to avoid delays in service.
Reach out to clients after service to confirm their satisfaction,
answer any follow-up questions, and resolve any outstanding
concerns. Maintain positive client relationships to encourage
repeat business and referrals.
Keywords: , The Hammocks , Sales & Service Associate, Sales , Hialeah, Florida
