Patient Access Coordinator
Company: PBACO Holding LLC
Location: West Palm Beach
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Summary: This position is
responsible for patient outreach and coordination of care. This job
description may be edited at any time per the company’s needs, with
relevant notice to the employee. Essential Duties and
Responsibilities: Use company software to track patients in the
system and ensure proper outreach to beneficiaries. Contact and
schedule patients for appropriate appointments for company
participants. Assist practices to increase performance of annual
wellness visits (Medicare patients) and annual physicals
(commercial patients) as well as follow ups and any other medically
necessary visits. Develop rapport with patients, caregivers,
physicians, and providers and deliver superior customer service.
Utilize strategies / toolsets for more accurate, efficient, and
engaging communication with patients, office staff and company
teams as requested. Patient Engagement Systems: Maintain patient
engagement processes and systems. Fostering a team approach by
working collaboratively with the family, primary care provider and
other members of the healthcare team to ensure coordination of
services. Provide summaries to relevant stakeholders to improve
patient outcomes. Must abide by all HIPAA, Confidentiality and
Privacy laws. Other duties may be assigned by your Supervisor and
Managers. Communications as needed with physicians and other health
care professionals. Education / Experience: AA or Bachelor’s degree
an advantage but not required. 1-2 years’ experience with patient
engagement / interaction preferred. 1-2 years’ experience in a
contact center environment. 1-2 years’ experience working with
major EMR software. (eClinical, Athena, PracticeFusion, etc.)
Bilingual preferred Competencies: To perform the job successfully,
an individual should demonstrate the following competencies:
Working knowledge of health delivery systems /general practices.
Experience with intranet or web-based communication vehicles.
Excellent written and verbal communication skills and customer
service Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and gets clarification;
responds well to questions, escalates issues to management as
needed Safety and Security - Uses equipment and materials properly.
Attendance/Punctuality - Is consistently at work and on time.
Knowledge of HIPAA: Legal and ethical consideration related to
employee information. Must be computer literate in EMR and
Microsoft office products. Unrestricted driver's license. Physical
Demands: While performing the duties of this Job, the employee will
have a combination of standing, sitting, bending, and reaching. May
work at a computer monitors for prolonged periods. The employee may
lift and/or move up to 10 pounds.
Keywords: PBACO Holding LLC, The Hammocks , Patient Access Coordinator, Healthcare , West Palm Beach, Florida
